Improve Customer Satisfaction,
Do More Business
After years of focusing on cost-reduction, banks are now striving
for more growth.¹ Key to achieving this goal is to improve
customer-facing sales and service processes. Simply put, a more
pleasurable banking experience translates into greater customer
satisfaction - and increased revenues.
ePad
LS, the best-in-class LCD display for capturing handwritten electronic
signatures, plays an integral role in achieving that higher level of
customer satisfaction and revenue generation, giving you a strategic
differentiator that makes a direct impact on the bottom line.
Consider the following: The ePad LS’s ability to display affirmation
text on the screen enhances the customer experience by giving
additional signing context. The full-color LCD screen enables you to
display targeted marketing messages that help bridge the gap between
your various sales and service channels. For example, prior to and
after the customer esigns, display relevant messages regarding mortgage
rates, new credit card offering or any other product that may be of
interest to the individual customer.
An e-signature solution doesn't just streamline your processes - it should also help you close deals, cross sell, and upsell.
Better Account Openings
Consider one key area where e-signatures can have a huge
impact - account openings. Financial institutions readily admit
they do an "average to poor" job in many account opening
activities.² Front-line personnel are not trained to put the right
product in front of the customer. Customers, eager to get the business
at hand done quickly, tune out sales pitches and toss out brochures as
soon as they go out the door.
How can an e-signatures help? The ePad LS allows an account to be
efficiently opened in just a few minutes - catering to an age of
efficiency. And, while the customer is waiting, targeted marketing
messages can be presented on the 5.7-inch full-color screen. This
doesn't mean inundating customers with unwanted
advertisements. The ePad LS software is programmable and can push
customized visual presentations of value added products and services,
taking into account the context and the customer's propensity to buy.
Make a Stronger Impression - Capture More Wallet
Celent Research shows that making a strong impression at the point of
acquisition can capture a greater share of the customer’s wallet as
rapidly as possible. Our technology provides a stage where you can
present yourself in the most effective and persuasive matter possible.
By serving your customers more efficiently, you improve their
satisfaction, and make them more receptive to your products and
services.
Best Security of Any Signature Pad On The Market
To ensure esignature data security, ePad LS is licensed by NCR to
employ patented encryption technology between input device and computer
host. AES data encryption, used by ePad LS, helps prevent the
electronic "sniffing" of e-signature data in environments where
computers are placed in close proximity. Learn More
Conclusion
Interlink's eSign Anywhere™ Platform includes e-signature software,
hardware, and services which allows organizations to implement
end-to-end electronic processes no matter where the signing takes
place: in-branch, in-the-field or online. We offer our
clients:
> Better Feel. ePad's ergonomic
design mimics the natural feel of signing on paper, with a comfortable
signing position and pressure-sensitive surface to accurately capture
the signature.
> Higher Security. ePads are the
only signature input device to license NCR's patented encryption
technology, providing the highest level of security and peace-of-mind.
> Best-in-Class Software. Every
member of the ePad family comes bundled with Interlink's standard
e-signature software, IntegriSign Desktop. Once your ePad is installed,
you're ready to e-sign! For added functionality and customization
options, you can purchase IntegriSign Pro. Learn More
> Comprehensive Product Family.
Because we offer the full range of esignature hardware and software,
you can quickly take advantage of new opportunities, without having to
source another esignature vendor.
The ePad LS isn't just about better efficiency. It's about better business - and capturing more business by making the banking experience faster, safer, and better.
¹ 2007 Capgemini - Sales and Service Innovation - Download PDF
² BAI Research, October 2004
